Frequently Asked Questions
Your guide to premium audio solutions and support.
What shipping methods are available for HiBy products?
We offer international shipping via DHL, FedEx, and standard postal services. Delivery times typically range from 3 to 10 business days depending on your location and chosen shipping speed.
What is the warranty policy for HiBy music players?
All HiBy digital audio players (DAPs) and amplifiers come with a 12-month limited warranty covering manufacturing defects. Accessories such as cables and cases are covered for 3 months.
How do I update the firmware on my HiBy device?
You can update your device via OTA (Over-the-Air) by connecting to Wi-Fi and checking for updates in the system settings, or manually by downloading the firmware from our official website and loading it onto an SD card.
Can I return my order if I am not satisfied?
Yes, we offer a 15-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select regional payment providers to ensure a secure checkout experience.
Does HiBy offer technical support for MQA or DSD playback issues?
Absolutely. Our technical team is available via email to help you configure your settings for high-resolution audio formats, including MQA unfolding and native DSD playback.