Returns & Exchanges
At HiBy, we stand behind the quality of our high-fidelity audio products and offer a 30-day return window for items in their original packaging. We strive to ensure every audiophile is satisfied with their purchase through a transparent and efficient exchange process.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all accessories, cables, and manuals to ensure a full refund.
Ship to HiBy
Affix the provided shipping label or use a trackable carrier to send the item back to our designated service center for inspection.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing